Flower delivery in Riga and Latvia from Krokus studio is carried out twenty-four hours a day, without breaks or days off — including all public holidays. We guarantee the quality of every order delivered by our couriers at the time agreed with the customer.
SIA ZIEDU BĀZE RĪGA, registration № 40203062931, registered office: Artilerijas 25, Rīga, LV-1001, Latvia, and the Buyer, making an order at krokus.lv, conclude this Contract. By placing an order, the Buyer confirms they have read and accepted all terms of use and the provisions of this Distance Contract.
All prices presented in the shop are inclusive of value added tax. Payment for goods and services constitutes the fact of ordering and irrevocable compliance by the Buyer with all Rules.
SIA ZIEDU BĀZE RĪGA reserves the right to cancel an order unilaterally and refund the full cost to the buyer if the order cannot be fulfilled due to circumstances beyond its control — for example, if an item is unavailable for more than 30 days or the production season has ended.
All photos of our works presented on the website are examples of executed arrangements. A flower arrangement is unique and inimitable — it may slightly differ in certain elements, appearance or packaging material. We may replace the quantity or type of flowers based on season and availability. Our florists compose all arrangements exclusively from fresh natural flowers and do everything possible to match the presented example as closely as possible.
If an order is cancelled at least 24 hours before its scheduled execution, a full refund will be issued. For major holidays (14 February and 8 March) the cancellation window is 72 hours in advance.
Please note: when processing a refund, payment system fees of approximately 4–7% cannot be returned as these are charged by the payment provider, not by Krokus.
If a cancellation is requested after the deadline, we can only postpone delivery to another time or day. In this case, the bouquet already composed for delivery will not be remade.
Every order at Krokus studio is registered in our automated information system. The system monitors all orders in real time, notifying florists, couriers, and customers about every event related to their order. This means each order is guaranteed to be tracked from placement to delivery.
We deliver all orders at the time specified by the customer. If delivery at the specified time becomes impossible, or a delay of more than 30 minutes is anticipated, we will contact the customer and agree on the next steps.
Orders placed by phone, email, or complex compound orders are processed manually by our managers. We will review and confirm your request within 24 hours. In most cases you can track your order online in your personal account immediately after placement.
We photograph recipients at the moment of delivery and send the photo to the email address provided at checkout. The recipient's face is automatically blurred for privacy. This photo may also be featured in our portfolio — if you or the recipient would prefer otherwise, please let us know at any time and we will remove it immediately.
On occasion, we may need to substitute certain flowers or packaging, while preserving the overall appearance and value of the bouquet. Our specialists have the right to make equivalent substitutions of packaging or flower material at their professional discretion, always keeping to the cost and style of the arrangement.
Please note: our online catalog shows approximate stem lengths and bouquet sizes. The actual dimensions may vary slightly — typically by 5–10 cm.
For full details on delivery warranty, costs, and terms, please visit our Payments & Delivery page.